Call Center Representative

Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

Responsibilities

· Manage inbound and outbound calls in a timely manner

· Follow communication “scripts” when handling different topics

· Identify customers’ needs and clarify information

· Keep records of all conversations in our call center database in a comprehensible way

Requirements

· Previous experience in a customer support role

· Strong phone and verbal communication skills along with active listening

· Customer focus and adaptability to different personality types

· Ability to multi-task, set priorities and manage time effectively