Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

Responsibilities

1. Manage inbound and outbound calls in a timely manner
2. Follow communication “scripts” when handling different topics
3. Identify customers’ needs and clarify information
4. Keep records of all conversations in our call center database in a comprehensible way

Requirements

1. Previous experience in a customer support role
2. Strong phone and verbal communication skills along with active listening
3. Customer focus and adaptability to different personality types
4. Ability to multi-task, set priorities and manage time effectively